WiFi Partners
Terms for using a guest WiFi service.
General conditions for guest WiFi. Read these alongside the terms and privacy notice provided by your venue: those identify the operator, support arrangements and any specific restrictions. This page does not change an existing customer agreement.
01 · WiFi service terms
The service and who provides it
These terms concern guest internet access made available through a venue or site. WiFi Partners Limited may supply or manage network services for that venue. The access screen or service documentation should identify the venue and the parties responsible for the connection and support.
02 · WiFi service terms
Access and limitations
Use the access method and conditions provided by the venue. Connection quality depends on coverage, devices, demand and upstream connectivity; access may be interrupted or unavailable. Any charges, time limits or usage restrictions must be made clear before you connect.
03 · WiFi service terms
Acceptable use
Use the service lawfully and respect other users. Do not attempt unauthorised access, bypass access restrictions, interfere with equipment, distribute malware or infringe another person’s rights. Do not extend or resell the connection without the operator’s permission.
04 · WiFi service terms
Keeping your device and accounts safe
Keep your device updated and use the security controls provided by your applications and organisation. A public connection or splash page does not guarantee the security of a device or communication. Do not ignore certificate warnings or share passwords with anyone claiming to need them to connect you.
05 · WiFi service terms
Personal information and marketing
The service-specific privacy notice must explain what data is collected, the purposes and lawful bases, recipients, retention and rights. Website enquiry privacy is separate from guest-network processing. Marketing choices must be presented clearly and separately; using the WiFi does not by itself authorise marketing.
06 · WiFi service terms
Suspension and support
Access may be limited or suspended where reasonably necessary to protect the service, respond to misuse or meet legal requirements. Follow the venue’s support instructions for connection problems. If you contact WiFi Partners, identify the venue and describe the problem without sending passwords.
07 · WiFi service terms
Responsibility and applicable rights
Nothing in these terms limits liability where that would be unlawful, or removes statutory rights. Any specific service commitments are those expressly agreed with the relevant customer. These general terms are subject to the law of England and Wales and any mandatory rights applicable to the user.
08 · WiFi service terms
Questions about these terms
Use our Contact page or call 0333 043 8557 for questions relating to WiFi Partners, or the venue for its own access conditions. If you cannot identify the operator or find the venue’s privacy notice, ask the venue before connecting.