Support Desk

Our team provide a range of WiFi support services including a Support Desk, on-site WiFi engineering and technical design authority. All services are available in a range of combinations and flexible commercial models. All our WiFi teams are hardware vendor agnostic and highly experienced on all leading manufacturers including Cisco, Meraki, Aruba, Ruckus, Extreme and Avaya.

 

Support Desk Technical Support

Our WiFi Support Desk team offer a single helpdesk for all wireless related problems within the network.

The WiFi Service Desk will manage each call right through from initial contact to resolution, including escalations or interactions with other support organisations within or contracted to your business and when appropriate our support engineer will escalate to the WiFi engineering team.

Incident Management

We manage your incident through the full lifecycle, categorising based on your priority parameters and managing to the agreed SLAs, giving automated and bespoke updates to your defined groups of users.

Technical Support

We can provide your company with outsourced technical support for your day-to-day network operation. From desktop remote support, through to onsite engineer support and anything in between, we can work alongside your team to ensure swift resolutions. We can also offer specialist resources to be your WiFi/network Technical Design Authority (TDC) role, helping ensuring and then maintaining the resilience and integrity of your network and IT operations.

Remote Diagnosis and Resolution via Secure Remote Access

A structured, costed contract detailed standard call off rates for a variety of moves add and    changes within your network.

On Site Support

On site WiFi engineering support can be provided by a range of methods including pre-purchased support (time) blocks valid for 1, 3 or 5 years, or pay-as-you-use basis. Of course when appropriate On-site WiFi engineering is included in a design/deploy/support contract. Our WiFi engineering resource ranges from highly trained WiFi field engineers, through to 12+ years experienced Senior WiFi Technical Architects.

Warranty Management, Hardware Support and Equipment Returns

Equipment supplied includes the best available warranties and simple support and returns process. You will be able to choose the SLA levels that suit your business best including a 4 hour hot swap replacement service for critical devices. Depending on your existing hardware, bespoke warranties can be constructed to offer a single point of contact for all your warranty needs.